Refund policy

RETURN POLICY - DRESSKELLY
Last updated: January 2026


At Dress Kelly, your satisfaction is our priority. We have put in place a clear and transparent return policy to ensure you a worry-free shopping experience.

1. RIGHT OF RETURN - 30 DAYS TO CHANGE YOUR MIND

Return period

You have 30 calendar days from receipt of your order to return it. This goes beyond the 14-day legal period set by the French Consumer Code. You have this time to exercise your right of withdrawal, without having to justify your decision.

Conditions for accepting a return

To be accepted, your return must meet the following conditions:

  • The product must be as good as new (tried on, not worn)
  • All original tags must be present and intact
  • The original packaging must be complete and undamaged
  • All accessories must be included (if applicable)

Return shipping costs

Return shipping costs are at your expense, unless the product is defective or non-conforming.

2. HOW DO I MAKE A RETURN?

Step 1: Notify us of your decision

Contact us by email at contact@dresskelly.com stating:

  • Your order number
  • The product(s) concerned
  • The reason for the return (optional)


Step 2: Prepare your package

  • Carefully pack your products in their original packaging
  • Include a copy of your invoice
  • Protect the package well to avoid any damage during transport

Step 3: Ship your return

Send your package to the following address:

DRESSKELLY - RETURNS DEPARTMENT
30 N. Gould St. #69007
Sheridan, WY 82801
United States

Important: We recommend using a delivery service with tracking and insurance.

3. REFUND

Refund period

Once your return has been received and checked, we will issue the refund within a maximum of 14 days.

Refund method

The refund will be made using the same payment method as the one used when placing your order:

  • Bank card: credit to your account
  • Alma: cancellation of the remaining installments

4. SPECIAL CASES

Pre-orders

For products purchased as pre-orders:

  • Before shipment: Cancellation possible at any time with a full refund
  • After shipment: The standard 30-day return period applies

Defective products

If your product has a defect:

  • Contact us immediately at contact@dresskelly.com
  • We will provide you with a prepaid return label
  • The refund or exchange will be made after inspection

Package not received

If your package is not received, you must provide us with:

  • A copy of the police report
  • A copy of your ID (front and back)
  • A sworn statement of non-receipt

5. WARRANTIES

6. EXCEPTIONS TO THE RIGHT OF RETURN

The following products cannot be returned:

  • Products personalized on request
  • Made-to-measure products
  • Unsealed products that cannot be returned for hygiene reasons

7. CUSTOMER SERVICE

Our team is available for any question:

Email: contact@dresskelly.com
Hours: Monday to Friday, 9am-6pm

8. MEDIATION

In the event of an unresolved dispute, you may use the mediation service free of charge:

  • European online dispute resolution platform: https://ec.europa.eu/consumers/odr/


9. FREQUENTLY ASKED QUESTIONS


Can I exchange my clothes  ?
Yes, you can return your product and place a new order for the desired model.

What if I lost my delivery slip?
Contact us with your order number and we will provide you with a copy of your invoice.

I wore my product once, can I return it?
No, worn clothing cannot be returned under the right of withdrawal. Only defects covered by the legal warranties allow a return.

How do I track my refund?
You will receive a confirmation email as soon as the refund has been issued. The time it takes to appear in your account depends on your bank (2-5 business days).


Need help? Don't hesitate to contact us, we are here to support you through your
return process.

This return policy complies with the French Consumer Code and forms an integral part of our General Terms of Sale.